1. Are you a manufacturer or a trading company? We are a manufacturer with more than ten years of experience.
2. Do you provide any training to ensure that our users can operate the machine well? We will provide detailed video and instructions for the machine. We can also send our workers to your company for a free training. The customer needs to take in charge the hotel, the flight and the food during the training.
3. How long can you provide the warranty? Our machine has a one-year warranty, and we use all stable components with a long service life.
4. Where is your factory? How do i get there? Our factory is located in Zhangjiagang City, Suzhou (next to Shanghai). You can fly directly to Shanghai Hongqiao or Pudong Airport.
5. Do you guarantee the safe and reliable delivery of the product? Yes, we always use high-quality standard export packaging.
6. How about the shipping cost? The cost of shipping depends on the method you choose to obtain the goods. Express delivery is usually the fastest method, but it is also the most expensive method. Shipping is the best solution for large quantities. For the exact shipping cost, we can only provide you with detailed information after knowing the quantity, weight and method.
7.Do your machines meet international standards (e.g., CE, ISO)? Can you provide relevant certificates? All products are certified with CE and ISO 9001:2015. We can provide test reports, quality certificates, and compliance documents for customs clearance in your country.
8.Do you handle export customs clearance? What documents are needed for import? We can assist with export procedures and provide commercial invoices, packing lists, bills of lading, and certificates of origin. For import customs clearance, we'll advise on specific documents required by your country (e.g., product safety certificates).
Audited Supplier 
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